Shopping with Sakura Designs is simple and secure! You will need a current bankcard, Paypal or V/MC debit card to process your order.
We have a $20.00 product purchase minimum. We accept Visa MasterCard,
American Express, Discover and PayPal. Your order is sent over a highly secure server, and your privacy is 100% protected.
If you would like to send a check or money order, please place desired item in our
online
shopping cart», fill out and print our secure order
page. Your order will ship when the deposit clears, and send payment
to:
- SAKURA DESIGNS-
- P.O. BOX 21516
- BOULDER-CO.-80308 USA
- Fax: 1-(267)-590-4404
SHIPPING
and RECEIVING
Orders will be sent via
US Postal Service Airmail, so allow 3-10 business days for
delivery. Most orders shipped within 72 hours during weekdays. We can offer express shipping, but still request a 72 hour processing time. If you have
not received
your US order after 10 business days, please contact
us».*(Summer delivery times may be extended by one week)*
For international
orders, allow 7- 15 days for delivery, check with your local post
as oftentimes, the packages require customs clearance personally.
Please make sure to provide your local phone number and contact us
if your order is not received within 20 business days. Some countries take
longer for airmail items to arrive, so please contact your local
post to inquire about estimated airmail delivery times to your country. (Please read our waiver of international liability in the Legal Notice below)
Canceled Orders are orders that are canceled before they are shipped. We have a 3% processing fee for canceled orders. Please allow up to one billing cycle for credits to post back to your statement.
RETURN
POLICY-
We carefully hand-select and craft each of our products to ensure the most economical and highest quality materials. If you have purchased any retail item as shown and are unsatisfied
for any reason at all, feel free to return your product, unused and in
re-sellable condition by contacting us within 10 calendar days
of order receipt for a "no hassle" return authorization. Holiday Gift orders placed after Dec. 8th have a special return extension until Jan. 8th.
If your order is unused, and sent back in perfect,
re-sellable condition with original packaging intact, you will be refunded the product purchase price, less a 15% restocking/ order processing fee. (Shipping to and fro is not-refundable)
Orders returned after the 10 day notification period will be offered store credit, according the the before-mentioned terms. Returns after 30 days from purchase date are not accepted. Please contact us at info@buddhistmala.com» prior to returning any item, and we will give you return instructions. Please allow up to one billing cycle after we receive your item back (30 days) for credits to post.
We cannot be liable for product misuse or customer
damage, and can not offer a refund in these circumstances, even if it is before the 30 day warranty period.
WHOLESALE/VOLUME DISCOUNTS
Our prices are considered "wholesale to the public," and if you are an authorized reseller, we may be able to offer further discounts if you order in volume, (min. of 6 full malas per style) please inquire. Volume discounted special orders are non-refundable.
*CUSTOM MALA REQUESTS
Since most of our designs are made to order, right here in the US, we would love to try to create a personalized mala, just for you! Click here for custom design
options» You can choose the marker bead color and placement, as well as the tassel color. You can also upgrade to a silk
tassel,» pendant»
or no-tassel».
Please be sure to choose the $10.00 custom design fee right next to your
"Add To Cart" button. (This is an optional labor fee to custom make your order and is non-refundable.)
If you prefer not to specify a custom request, we will send the design as photographed. By default,
most of our 108 bead malas are beautifully made "mantra style"» with
additional marker beads (interval beads) after #21 and after #54, unless otherwise shown or noted or photgrpahed. They are finished with a three holed guru bead and tassel (recommended for the longest wear), perfect for mantra practice.
If you have purchased a custom design other than what is photographed,
we will try our very best to accommodate requests, and ask for some design
flexibility since we are trading in variable, natural materials over the
internet. Sakura Designs must waive *all* return/ restringing liability if you choose a custom design rather than what is photographed, so please carefully read about our Custom Design Policies.
If your mala breaks after our warranty period, or if you'd like to change
your design over time, we offer restringing service. Just fill out this
form» and ship it back to us. We also have a 30 day craftsmanship
guarantee for materials and workmanship, to ensure that there are no defects in
materials. (see warranty below)
DAMAGED
GOODS
If you receive a damaged product, please retain packaging
and notify us immediately. You may be asked to show damaged package to shipper to apply
for reimbursement if your package was insured. If it is determined that product was damaged by
shipper, a replacement
product will be sent if available as soon as we receive the damaged item
back.
Our Craftsmanship Guarantee/ WARRANTY
Default warranty on all products- We will ensure that all products that *we* manufacture with the use of Soft Flex Micro-filament cable or High Grade Nylon Fishing Line sent are free of manufacturing defects for 30 calendar days from date of purchase. No Mala will last forever, but if your prayer beads, made by us, break within 30 days from order date, we will offer one complimentary re stringing with the original design.
Malas made with a "beadknot" (Griffin Bead Cord) or any imported mala such as power beads or juzu are not covered under our manufacturers warranty. Imported malas strung on elastic, (stretch malas) can break after a short time, so we recommend that you purchase a small spool of "Stretch Magic" from your local Michael's Crafts to keep on-hand.
For malas made by us that break within the 30 day warranty period, please contact email us first and send your beads back to the above address. Warranty covers all labor and materials but excludes return shipping charges. Warranty does not protect against customer damage or misuse, and excludes shipping damage. Redesigns are not covered by warranty, and restringing after the 30 day period, can be ordered online using this
form».
LEGAL NOTICE
INDEMNIFICATION
You agree to defend, indemnify and hold Sakura Designs, LLC/ Buddhist
Mala.com harmless from and against any and all claims, damages, costs
and expenses, including attorney's fees, arising from or related to
your use of this site. Sakura Designs, LLC reserves the right to refuse
service at any time. Products subject to availability. Liability will
be limited to the purchase price of any product, excluding all or any
shipping costs involved. We are not liable for product or packaging
material misuse. We cannot guarantee third party shipping companies
such as The United States Post Office , but we can always provide your
receipt for proof of delivery.
All international orders, under $500.00 USD are shipped via US Priority Airmail which does not permit insurance, and is not traceable en-route via the USPS database, but you will receive an auto-notification from The United States Postal Service on the day that your order ships. International shipping for all orders is at the customers entire risk, and
we must waive all liability for all circumstances in other countries, including but not limited to: the shipment is refused by customs or the
post, lost, rejected, confiscated, stolen, damaged, misdelivered or delayed. As a
customer who chooses to use this site, you have read, understood and
agree to this as well as our before-mentioned posted policies and
procedures above. We have a "open door policy," so please contact our
customer support team anytime, with questions concerns or feedback».
WRITE A REVIEW
If you would like to write a review for a recently purchased items, please
do so here» and it may be published!
PRIVACY
NOTICE
We do not ever rent, sell or disclose any personal information about
you or your email address to any third party organization, for
any use or commercial purposes. We do encourage you to sign up for our newsletter
and be entitled to web coupons, and your email address is 100% privacy
protected. Thank you for your interest and support, and we are positive
that you will enjoy our fine collection of beaded designs.
