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QUESTIONS? SEE BELOW OR CALL US AT 720-350-6905 M-F 9-4
Frequently Asked Questions
How long does it take for me to receive my order?
We offer fast, next day shipping for in stock items, for items that we make to order, allow us 2-3 business days. We ship on weekdays, holidays excluded. Orders will be sent via US Postal Service first class or priority mail, so allow 3-6 business days for U.S. delivery, and up to 1-4 weeks for international.
What is your return policy?
Easy Returns- let us know within 10 days! CALL 1-720-350-6905
If you have purchased any retail item* as shown and are unsatisfied for any reason at all, feel free to return your product, unused and in re-sellable condition by contacting us within 10 calendar days of order receipt for a “no hassle” return authorization. we can refund the full product purchase price less shipping/handling to and fro. please see more info below:
Orders and Shipping
We offer fast next day shipping for in stock items and 1-2 days for items US made to order. We ship on weekdays, holidays excluded. Orders will be sent via US Postal Service First Class or Priority Airmail, so allow 3-6 business days for U.S. delivery, and up to 1-4 weeks for international.
Most orders shipped next day, or within 72 hours during weekdays.
We can offer express shipping, but still request a 24-72 hour processing time, and you may have to sign for your parcel and pick it up at the post office.
For custom orders, please allow one additional business week. If you have not received your US order after 10 full business days, you may then contact us for re-tracking info. Postal Delivery times not guaranteed.
For international orders, allow 7- 30 days for delivery, check with your local post as oftentimes, the packages require customs clearance personally, and you agree to contact your post and pay all applicable fees.
Please make sure to provide your local phone number.
Some countries take longer for airmail items to arrive, and require customs clearance/duty so please contact your local post to inquire about estimated airmail delivery times to your country.
You can create an account during checkout or use our Account Creation Link.
During checkout we can ship to your billing address or ship to an alternate address. We ship to many countries, worldwide!
Our system encrypts credit card information, so we have no access to your card info, once an order is placed.
We charge tax if your order is placed in the state of Colorado, or in other states is applicable.
We ship to over 50 major counties worldwide, a list of available countries are shown on the checkout page.
Safe shipping and… insured! All priority mail parcels are insured. We provide your tracking number and your receipt for proof of delivery.
All international orders are shipped via US Airmail and is not traceable en-route via the USPS database, but proof of shipping with your customs number can be confirmed online.
You will receive an auto-notification from The United States Postal Service on the day that your order ships.
International shipping for all orders is at the customers entire risk, and we must waive all liability for all circumstances in other countries, including but not limited to: the shipment is refused by customs or the post, lost, rejected, confiscated, stolen, damaged, mis-delivered or delayed. Some countries will require a formal entry, and customer agrees to pay all possible brokerage fees/ duties involved. You are required to contact your post if need be to clear items from customs, and in the event of loss, delay or confiscation, you are required to fill out a loss report with your local post, using the Customs Number we provide. Please note that the postal database standardize international addresses to our system and will place the postal code after the county. For the State, please choose “None” from the drop down menu, and this will show up on your receipts.
As a customer who chooses to use this site, you have read, understood and agree to this as well as our before-mentioned posted policies and procedures above.
We have a “open door policy,” so please contact our customer support team anytime, with questions concerns or feedback.
Returns, Exchanges and Info
Easy Returns- let us know within 10 days! If you have purchased any retail item* as shown and are unsatisfied for any reason at all, feel free to return your product, unused and in re-sellable condition by contacting us within 10 calendar days of order receipt for a “no hassle” return authorization. (*Items described as “Closeout” as non-returnable and sold “AS IS”) Holiday Gift orders placed after Dec. 8th have a special return extension until Jan. 8th.
If your order is unused, and sent back in re-sellable condition with original packaging including mala bag intact, you will be refunded the 100% of product purchase price, less the shipping and handling fee.
Returns of merchandise with Free Shipping will be refunded, less our actual outgoing shipping and handling costs.
Returns after 30 days from purchase date are not accepted. Please do contact us at email@example.com or call 1-720-350-6905 prior to returning any item, and we will give you return instructions.
Please allow 1 billing cycle after we receive your item back (30 days) for credits to post. We cannot be liable for product misuse or customer damage, and can not offer a refund in these circumstances, even if it is before the 30 day warranty period.
Please email or call us right away and we will return and replace it! -720-350-6905
If you receive a damaged/defective product, please retain all packaging and notify us immediately for claim instructions or a Return Authorization. 1-720-350-6905 Please send it back to us. If it is determined that product was damaged by shipper, a refund or replacement product will be sent if available as soon as we receive the damaged item back. The same policy applies if you have received an incorrect item.
Please note that we often use natural hand-cut materials for our malas, the stone quality varies from AA- B grade. There are inherent slight inclusions/ imperfections with natural stone beads and should not be considered a defect. Coral is particularly porous and these “nuisances” add to the handcrafted beauty of working with natural materials.
4707 Devonshire St.
Bouldder, CO 80301 USA
We have a “be always kind” policy. Harassment in any manner or form on the site or toward any person(s) at Sakura Designs, including via e-mail, IM, or by use of obscene, insulting, defamatory, threatening or abusive language, is strictly forbidden. Sakura Designs, LLC reserves the right to refuse or terminate service and /or all contact at any time, and we will do it if you behave this way.
Default warranty on all products- We will ensure that all products that *we* manufacture are sent are free of manufacturing defects for 30 calendar days from date of purchase. No Mala will last forever, but if your prayer beads, made by us, break within 30 days from order date, we will offer one complimentary re stringing with the original design.
Any imported mala such as power beads or juzu are not covered under our manufacturers warranty. Imported malas strung on elastic, (stretch malas) can break after a very short time, so we recommend that you purchase a small spool of “Stretch Magic” from your local Michael’s Crafts to keep on-hand. Imported Bracelet Malas made with an adjustable slipknot can unravel easily, if that happens, you can take the frayed end and melt it with a lighter to prevent from further unraveling.
We use natural gemstone beads, cut and untreated. Some gemstones have been color enhanced, irradiated, dyed and or waxed depending on supplier and batch. The colors should hold up well, do not wear for long periods of time around neck or wrist, expose your mala to excessive sweat, sunlight, acetone, or wear in the shower, pool or ocean. We do not accept used mala returns for gemstone color-fastness, but all will be well if you treat your mala with care!
For malas made by us that break within the 30 day warranty period, please email us first and send your beads back to the address that we provide. Warranty covers all labor and materials but excludes return shipping charges. Warranty does not protect against customer damage or misuse, and excludes shipping damage. Redesigns are not covered by warranty, and restringing after the 30 day period, can be ordered online using this form.
- Who we are? Sakura Designs, LLC, P.O.Box 21516, Boulder, CO 80301, USA 720-350-6905
- What data do we collect: IP address, name, email, phone, address
- We collect data for the purpose of: invoicing, tracking, email communication, cart abandonment reminders
- How long do we retain data? We keep data for 7 years for accounting purposes, as required by US Law
- Third parties that receive it: Active Campaign Mailing, Paypal, Google, Facebook Store Pixel, Askimet Spam Blocker, LiveChat, and our trusted internal developers and trusted plugin apis.
Encryption CertificateOur 27/7 Secure, 128Bit encrypted entire page website, uses the standard WordPress platform with a powerful security shield, with constant security monitoring. The engineers of our template are working to ensure their GDPR compliance. Sakura Designs, LLC is not based in the EU, nor do we have a distribution location there. However, we do ship internationally, and we respect requested privacy and security changes to protect our customers. For our blog and blog comments, we use a spam blocker plugin and here is their privacy notice: https://automattic.com/privacy-notice/.
Opt In/Out Mailing ListWe do encourage you to sign up for our newsletter and be entitled to web coupons, sales and notices, and your email address is again, 100% privacy protected. You can opt-in to our mailing list. Customers who place orders are automatically subscribed to our internal mailing list, to be notified of updates, sales and security notices, with the option to opt-out at anytime. Thank you for your interest and support, and we are positive that you will enjoy our fine collection of sacred beaded designs. Shopping with us is safe and secure, warmest welcome!
You agree to defend, indemnify and hold Sakura Designs, LLC/ BuddhistMala, our registered trademark, and all of it’s staff and affiliates, harmless from and against any and all claims, damages, costs and expenses, including attorney’s fees, arising from or related to your use of this site. All text, images, specific descriptive copy content, web domain name buddhistmala (registered with the USPTO), and any confusingly similar version thereof, and select designs, are the sole property of Sakura Designs, LLC. and may not be reproduced in any manner, and are protected under International Copyright Common Law by the WIPO, and the USPTO. Customer service hours, relating to your use of this site, even to defend us from policy infringements, as well as public defamatory or libelous harm, financial or otherwise, are billed at the rate of $100/ hour for staff time, and at the rate of $400/hour for use of our legal representation.
WE CAN WORK IT OUT- PLEASE, JUST DON’T DO IT! Click for detailed info about our Chargeback Policy and Dispute Details
Gemstone “healing” properties: These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.
Information on this site is provided for informational/ entertainment purposes only and is not meant to substitute for the advice provided by your own physician or other medical professional. These are traditional metaphysical folklore, not intended as medical advice or to treat illness, and pertains to all references on site to healing properties.
Make sure to add a matching mala bracelet to your order!