Chargeback Policy
We take great pride in our work and most customers are very happy with their purchases. On rare occasions, an item may not be what you expected. If that happens, please contact us directly and allow us to help. Do not initiate a chargeback.
PayPal and bankcard processors assess a $20 chargeback fee, which you agree to be responsible for by placing an order. Any chargeback will be billed to you along with applicable restocking fees and original shipping costs.
If you are unhappy with an item, simply return it within 10 days for a refund minus a modest restocking fee to cover time and costs. Refunds are processed promptly and typically post within one to two billing cycles depending on your card issuer or PayPal.
Chargebacks initiated to speed up bank processing times or to avoid return shipping or restocking fees will be invoiced as outlined above. Unpaid invoices may be forwarded to a collections agency.
We are a small artisan business operating on very low margins. We ship via USPS and cannot offer prepaid return labels unless an error occurred on our part. If we shipped the wrong item or an item arrived damaged, please contact us immediately. We will replace the item and reimburse Priority Mail return postage of $8.95.
If you ever have a billing question or concern, please contact us right away and we will assist you promptly. Phone support is available at 1-720-350-6905. Please do not file a chargeback as a first step.
Authorizations vs Confirmed Orders
Our checkout system uses high security measures. In some cases, your bank may place temporary authorizations on your card if you experience difficulty during checkout. These authorizations automatically drop off after a few days.
We only capture payment for confirmed orders. We do not store credit card data and we never bill outside of what you personally submit through our website.
Mail Fraud and Theft of Merchandise
Taking merchandise without payment is theft, whether in a physical store or online.
If a chargeback is falsely initiated for an item that tracking confirms was delivered, the $20 PayPal chargeback fee and the original unpaid invoice will be mailed to you. Please contact us first so we can help resolve the issue properly.
If an order is charged back after confirmed USPS delivery and items are not returned, this may be considered friendly fraud. In such cases, unpaid balances may be sent to a collections agency and, if necessary, reported to local authorities.
Attempts to obtain merchandise without payment, avoid return fees, or misuse credit card disputes may result in a police report for theft. Credit card policies do not override basic ownership laws. Purchased items must either be paid for or returned in good condition.
Once USPS scans a package as delivered, ownership transfers to the recipient. If a package is stolen from your property or misplaced after delivery, this is not our responsibility. You must file a police report and initiate a postal trace. We will assist when possible.
Unused items may be returned within 30 days of the order date for domestic orders, subject to our return policy. Use of this site constitutes agreement to these terms.
Cancellation of Paid Orders and Right to Refuse Service
We reserve the right to refuse service, cancel orders, issue refunds, or terminate communication at our discretion.
We will not accept payment from any customer who threatens, defames, harasses, or attempts to harm our business or staff. Threats of negative reviews or public statements made to coerce refunds prior to returns are considered feedback extortion and are unlawful.
Publishing false or defamatory statements related to postal delays, inspections, confiscations, or shipping issues beyond our control is also unlawful. While we cannot guarantee the performance of third party shipping services, we will assist with traces, insurance claims, repairs, or replacements whenever possible.
If postal theft is suspected, reports should be filed with the Postal Inspector. For delays or misdeliveries, USPS customer service should be contacted. We will also file traces for missing domestic parcels that remain undelivered after 30 days.
For international shipments, we waive liability for events outside U.S. control. Please review our policy page for full details.
We reserve the right to decline or reverse payment acceptance, even after a transaction, if we believe shipment or payment retention presents a risk. In such cases, future payment may be limited to money orders until trust is established.
Any merchandise retained after cancellation or chargeback remains due, along with applicable fees. Unpaid invoices for delivered merchandise not returned may be submitted to collections.
If there is ever a problem, please work with us. We are a long standing, ethical artisan business, A+ rated by the BBB, and committed to fairness, transparency, and respectful resolution. ♥