Let’s Resolve It Together
We take great care with every mala we create, and we’re here to make sure you’re happy with your purchase. If something doesn’t feel right, please reach out to us first. We’re committed to finding a solution that works for you.
Contact us:
Call 1-720-350-6905 or email info@buddhistmala.com
If You’re Unhappy with Your Order
We want to help. Simply contact us within 10 days and we’ll process a refund minus a modest restocking fee to cover our time and costs. Refunds are processed promptly and typically post within one to two billing cycles, depending on your card issuer or PayPal. We’re also happy to offer store credit if you prefer.
About Chargebacks
We understand that disputes happen, but chargebacks create complications for small businesses like ours. PayPal and card processors assess a $30 fee for each chargeback, and we’re required to pass that cost along, along with restocking fees and original shipping costs.
If you have a billing question or concern, please contact us directly so we can resolve it quickly and fairly. We’re here to help.
Understanding Payment Authorizations
Our checkout system uses secure payment processing. Occasionally, your bank may place a temporary authorization on your card if checkout is interrupted. These holds drop off automatically within a few days. We only capture payment for confirmed orders, and we never store your credit card information.
If Your Package Goes Missing
Once USPS scans your package as delivered, it’s officially in your care, and we don’t refund or replace after it has been successfully delivered. The post GPS scans to your location for proof of delivery. If a package is stolen from your property or goes missing after delivery, please contact your local carrier and file a police report and initiate a postal trace with USPS Postal Inspector if need be. We’ll assist however we can and will file traces for *domestic parcels that remain undelivered after 30 days.
For international shipments, customs processing and local postal handling are outside our control. Please review our full shipping policy for details.
If We Made a Mistake
If we shipped the wrong item or your mala arrived damaged, please contact us right away. We’ll replace it and reimburse your First Class return postage, or send you a prepaid label. We stand behind our work.
Our Commitment to You
We’re a small artisan business operating on low margins, and we ship via USPS to keep costs accessible. We can’t offer prepaid return labels for standard returns, but we’ll always work with you to find a fair solution.
We’ve been creating malas with integrity since 2005, and we’re A+ rated by the BBB. If there’s ever a problem, please give us the chance to make it right. We’re committed to fairness, transparency, and treating every customer with respect.
Right to Refuse Service
We reserve the right to refuse service, cancel orders, or issue refunds at our discretion. We will not accept payment from anyone who threatens, harasses, or attempts to harm our business or staff. We believe in honest communication and mutual respect.
If you ever have a concern, we’re here to listen and help. Thank you for supporting our small business. ♥
*Please see detailed info on international shipments here.